Reference

What Governs Your Account on jeoangqq

Every account on jeoangqq operates under a defined set of terms — covering how your data is held, how disputes are handled, and what conditions apply when you use your wallet to deposit via DANA, OVO, or GoPay.

Account TermsData & PrivacyWallet EligibilityDispute ProcessJurisdiction Notice
jeoangqq What Governs Your Account on jeoangqq
HOW WE HANDLE THIS

Data, Cookies, Security and Retention

Your account security and data integrity are handled through a combination of technical controls and operational policy. Here is how each area works in practice.

Account Security

Your account is protected by password authentication and a one-time PIN sent to your registered mobile number each time a login is detected from a new device or location.

Cookie Use

We use session cookies to keep you logged in across pages and analytical cookies to understand how the platform is used. You can manage cookie preferences in your browser settings at any time.

Data Retention

Account records are held while your account is open and for a defined period after closure. If you request deletion, we will remove what we legally can and confirm what must be kept and why.

Requesting Changes

To correct your registered name, mobile number, or linked wallet details, log in and go to Account Settings, or contact support with a written request and your account ID.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For account-related legal requests — data access, corrections, account closure, or a question about how these terms apply to your specific situation — our support team is the right first stop. Provide your registered account details so we can locate your record and respond accurately.

Team online

Live Chat

Open the chat widget from any page while logged in. Describe your legal query and include your account ID for faster routing to the right team.

Email Support

Send your written request to our support address found in your account settings. Email suits formal data requests or anything you need in writing.

Account Help Centre

The Help section under your account menu covers common legal questions — account closure steps, data request forms, and wallet verification details.

Common Questions About Your Legal Rights

These are the questions we hear most often about how our terms and data policies work for accounts in Indonesia.

Eligibility depends entirely on the laws of your region. We do not confirm legal status for any specific location — check your local regulations before opening or using an account.

Contact support via live chat or email with your account ID and a written request. We will confirm receipt and respond with what we hold, in the order requests arrive.

We remove what we legally can after closure. Some records — transaction history, wallet verification steps — must be retained for operational reasons. We will confirm exactly what is kept.

Yes. Go to Account Settings to update your mobile number or linked wallet. For name corrections, send a written request to support with your account ID and the correct information.

Disputes are handled under the terms accepted when you opened your account. Contact support first; if unresolved, the escalation path is described in the full terms document in your account settings.

The core account terms are the same regardless of which wallet you use. Each provider — DANA, OVO, GoPay — applies its own terms to the transaction on their side.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.